Beginning March 23, 2026, we have implemented updates to our Auto ACH processing for 401(k) plan contributions and loan repayments. These changes are designed to streamline your experience, improve funding timeliness and reduce complexity in how payroll contributions are debited. Please review the details below so you and your team are prepared. 

What’s Changing

• • • Automatic debiting for all uploaded contributions. All contributions uploaded through the website or Payroll Integration processes will be automatically debited, regardless of the payroll date. 
    • Manual funding required for manually processed payrolls. Payrolls that are processed manually will continue to require manual funding. 
    • Debit amounts based on file totals. The debit amount will be determined by the file amount rather than the amount posted in our system. This may result in refunds being issued to the plan sponsor for amounts we are unable to process — for example, a loan payment for a loan that has already been paid in full. 
    • If a refund is necessary, it will be issued within our Operational Standard of three (3) business days after receipt of the funds. 
    • Single combined transaction. Contribution and loan payments will be withdrawn as a single combined transaction, rather than two separate debits. 
    • Alternative/outside assets included in lump sum. Alternative and outside assets will now be included in the combined debit and will no longer require a separate debit to be processed. 
    • Daily Auto ACH cutoff at 3 p.m. ET. Automatic ACH transmissions will be sent daily at 3:00 PM Eastern Time. Payrolls submitted after 3 p.m. ET will be processed the following business day. 
    • Updated ACH Payroll Notifications. ACH Payroll Notifications will now report only the amount submitted with the payroll file

Why It’s Changing 

These updates to our Auto ACH process reflect our ongoing commitment to improving client experience. Here is how these changes benefit you:

• • • Simplified transactions. Contributions and loan payments will be debited in a single, combined transaction — reducing complexity and making it easier to reconcile your records.
    • More accurate debits. Because debits will be based on your file amount, there is no longer a need to process additional debits for amounts that did not post. 
    • Faster contribution funding. In instances of payroll discrepancies, funding will be requested at the time of payroll submission—ensuring more timely contribution processing. 

Questions? 

If you have any questions about these changes or how they may affect your plan’s payroll submission process, please do not hesitate to contact your dedicated Client Service Manager. We appreciate your continued partnership.