Over the past several months, our Contributions team has worked closely with SWE to deliver a new Automatic ACH Processing Solution that directly improves the client and participant experience. The impact is tangible with the solution saving more than 500 hours...

March 15 was a critical milestone in the compliance testing calendar, and our teams delivered. Through strong planning and close collaboration with SWE, our Client Services teams and the Plan Compliance Group successfully navigated higher-than-typical volumes this...

Our Core Service Metrics, which we calculate quarterly, continue to meet or exceed our Service Level Agreements. But what is more important is the story those numbers tell. It is a narrative of the impact of our operational efficiency and continuous improvement and,...